Compliance & Regulatory Policy
1. Introduction
At Concie, we are committed to meeting the highest compliance standards in data protection, privacy, security, AI regulations, and accessibility. Our AI Concierge, Concie, is designed to operate in full alignment with global regulatory frameworks, ensuring ethical, secure, and legally compliant AI solutions.
2. Data Protection & Privacy Compliance
We adhere to strict data privacy laws to safeguard user information. Our compliance includes:
GDPR (General Data Protection Regulation) – Protecting user data rights and ensuring lawful data processing.
CCPA (California Consumer Privacy Act) – Providing transparency and control over personal data for California residents.
HIPAA (Health Insurance Portability and Accountability Act) – Ensuring data security for health-related AI interactions (if applicable).
ISO 27001 – Implementing internationally recognized standards for information security management.
3. Security & Risk Management
Our approach to security includes:
-End-to-end encryption of all customer interactions.
- Zero data retention policy unless explicitly required for functionality.
- Multi-layered authentication to prevent unauthorized access.
- Regular sec
4. AI Ethics & Responsible AI Compliance
We ensure our AI meets ethical standards and legal regulations by:
- Aligning with the EU AI Act and OECD AI Principles for trustworthy AI.
- Regular bias testing and audits to prevent discrimination.
- Ensuring explainability and transparency in AI decision-making.
- Giving users control over AI interactions with clear opt-in/opt-out options.
5. Accessibility & Inclusivity Compliance
We strive to make our AI accessible to all users by following:
WCAG 2.1 (Web Content Accessibility Guidelines)– Ensuring our AI and website are usable for individuals with disabilities.
ADA (Americans with Disabilities Act) Compliance– Providing equal access to AI-driven services.
Inclusive Language & Design– Making AI interactions welcoming and understandable for diverse users.
6. Regulatory Compliance for AI & Data Usage
- We ensure lawful data processing and user consent management.
- We comply with cross-border data transfer regulations (e.g., EU-U.S. Data Privacy Framework).
- AI-generated responses are clearly labeled and auditable to maintain transparency.
7. Regular Audits & Compliance Reviews
- Annual compliance reviews to update policies based on evolving regulations.
- Third-party assessments & certifications for security and privacy compliance.
- Real-time monitoring of AI interactions to flag and address compliance risks.
8. Reporting & Contact Information
Users and stakeholders can report compliance concerns or request more information by contacting legal@concie.co
