Privacy policy
Effective Date: 2nd February, 2025
Last Updated: 2nd February, 2025
Welcome to Concie AI Concierge (“Concie,” “we,” “us,” “our”). Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use Concie AI Concierge on our website.
By accessing or using our services, you agree to this Privacy Policy. If you do not agree, please refrain from using our services.
1. Introduction & Scope
This Privacy Policy applies to:
• Visitors using the Concie AI Concierge service.
• Registered users who interact with our AI-powered shopping and support assistant.
• Businesses integrating Concie AI into their e-commerce platforms.
This Privacy Policy does not cover third-party websites, services, or external links that may be available through Concie AI.
2. Information We Collect
Concie collects different types of information, depending on how you interact with our AI concierge.
a. Information You Provide to Us
• Personal Information: When interacting with Concie, you may voluntarily provide your name, email, phone number, or other details if prompted.
• Communication Data: Any messages or inquiries you send to Concie AI, including chat logs, support requests, and feedback.
• Billing & Payment Details (if applicable): If purchasing services through Concie, we process transactions via third-party payment providers and do not store sensitive financial data.
b. Information We Collect Automatically
• Device & Browser Data: IP address, browser type, device model, operating system, and session duration.
• Interaction Data: Conversations with Concie AI, time spent on pages, engagement patterns, and usage analytics.
• Cookies & Tracking Technologies: We use cookies, pixels, and session storage to enhance your experience and analyze user behavior. See our Cookie Policy [Insert Link] for details.
c. Information from Third-Party Sources
If you interact with Concie AI through third-party platforms (e.g., Shopify, WordPress, WooCommerce), we may receive limited user authentication details, transaction history, or preferences as permitted by the respective platform.
3. How We Use Your Information
We process collected data to:
-Enhance the AI experience – Improve response accuracy and personalize recommendations.
-Provide customer support – Respond to queries and facilitate smooth interactions.
-Ensure security & fraud prevention – Detect unauthorized access and prevent abuse.
-Analyze usage trends – Understand user engagement and improve AI features.
-Comply with legal obligations – Fulfill regulatory requirements and prevent misuse.
We do not sell or share personal data for advertising purposes.
4. Data Storage & Security
How Long We Retain Data
• We use end-to-end encryption (SSL/TLS) to secure interactions.
• AI chat logs are anonymized to remove identifiable information.
• Data is stored on secure servers with strict access controls.
How We Protect Your Data
• Interaction logs are retained for [X months] for AI learning but deleted after that.
• Personal data is stored only as long as necessary for legitimate business or legal purposes.
5. Sharing & Third-Party Disclosures
Concie collects different types of information, depending on how you interact with our AI concierge.
Concie only shares data in limited situations:
With service providers – Hosting, analytics, and security vendors who support AI operations.
For legal compliance – If required by law enforcement or regulatory authorities.
With third-party integrations – If you use external payment, CRM, or e-commerce tools with Concie.
We require all third parties to comply with strict data protection standards.
6. User Rights & Choices
a. Your Rights
Depending on your jurisdiction (e.g., GDPR, CCPA), you may have the following rights:
✔ Access your data – Request a copy of the personal data we store.
✔ Correct inaccuracies – Update incorrect or outdated information.
✔ Delete your data – Request deletion of non-essential data.
✔ Restrict processing – Limit how we use your information.
✔ Opt-out of AI logging – Disable AI tracking (may affect experience).
b. How to Exercise Your Rights
To make a data request, contact us at [Insert Support Email] with the subject “Privacy Request.”
7. International Data Transfers
As a global AI concierge, Concie may process data outside your country.
-We comply with GDPR, CCPA, and other data transfer regulations.
-For EU users, data is stored in GDPR-compliant cloud servers.
If you are located outside [Company Headquarters], you consent to data transfer to our servers in [Insert Hosting Country].
Concie reserves the right to suspend or terminate access if misuse or violation of these Terms is detected.
8. AI Transparency & Automated Decisions
Concie AI generates automated responses based on AI models. While our system learns from interactions, it does not make:
-Legally binding decisions.
-Financial or contractual commitments.
-Medical, legal, or professional advice.
If you receive an AI-generated response that seems incorrect, please contact our support team for clarification.
9. Children’s Privacy
Concie AI is not intended for users under 13 years old.
• We do not knowingly collect data from children.
• If we detect underage usage, we delete such data immediately.
Parents or guardians can request data removal by emailing [Support Email].
Contact Us
If you have questions about this Privacy Policy, please contact:
📩 Email: [Insert Contact Email]
📞 Phone: [Insert Phone Number]
For privacy-specific concerns, email [Insert DPO Contact, if applicable].
Final Notes:
-Ensures GDPR & CCPA compliance.
-Explains data collection, security, and AI transparency.
-Protects both users and Concie from legal risks.
