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How To Add Chatbot To Your Shopify Store

Shopify is the most versatile e-commerce platform that helps you get up and running with an online store quickly and easily.

In the competitive world of e-commerce, customer support plays a crucial role in shaping the success of your Shopify store.

This is where chatbots come into play. Chatbots offer automated and instant customer assistance, helping you provide real-time support and address customer queries efficiently.

Integrating chatbots with your Shopify store can enhance the overall customer experience, increase engagement, and drive sales.

If you're looking for a competent, versatile, and easy-to-use chatbot, look no further than Concie

Concie is an AI-powered chatbot that can seamlessly integrate with your Shopify store. It is designed to learn from your website content, product collection, knowledge bases, and other resources, allowing it to provide accurate and personalized responses to customer inquiries.

In the following sections, we'll walk you through integrating Concie with your Shopify store and maximizing its potential to deliver exceptional customer experiences.

What is Concie?

Concie is a no-code chatbot builder powered by AI that can be trained on your website, documents, and other resources. It automatically learns from the data you provide it to provide instant and accurate support to customers.

By adding Concie to your Shopify store, customers can receive instant assistance, even outside business hours. This not only improves customer satisfaction but also helps in reducing the workload on your support team.

How to Add a Chatbot to Shopify?

This tutorial assumes that you have already created a Concie account and have set up your chatbot.

1.To begin the integration process, you’ll need to sign into your Concie account. If you haven’t created an account yet, sign up for a free account. Once logged in, proceed to set up your chatbot by uploading relevant data sources. These data sources can include files, text snippets, websites, or question-and-answer pairs, which will form the knowledge base for your chatbot.

If you need help with setting up a functional Concie chatbot, here is a step-by-step guide for setting up and deploying your Concie chatbot.

2. From the menu, click on Import Widget.

3. Copy the embed code by clicking "Copy to Clipboard"

4. Go to your Shopify dashboard and click on Online Store from the menu and then click on Themes . It is located under the Sales channels section.

5. Edit your theme by clicking the ellipsis or three dotted icon next to the customize button and choose Edit code.

6. Find and open the theme.liquid file From the sidebar where the list of files is displayed.

7. Paste the embed code in the <head> section. You can paste it anywhere between the opening <head> tag and the closing </head> tag.

8. Click the Save button.

The chatbot will be live on your website and should appear across all your store's pages.

Why Use Chatbots for Shopify?

Providing exceptional customer support is crucial for the success of your Shopify store. Chatbots can help you achieve that by offering the following benefits:

Enhance Customer Support and Engagement

Chatbots offer instant and automated support, handling customer queries and ensuring prompt assistance. By offering quick and personalized responses, they improve customer satisfaction and provide a positive shopping experience.

24/7 Availability

Chatbots provide round-the-clock support, ensuring customers can receive assistance anytime, regardless of location or time zone. With 24/7 availability, chatbots capture potential sales and provide consistent support even when your team is unavailable.